Customer Service
Videos, courses and other tools on a variety of customer service topics, including learning paths that lead to certification.
Training Resources
- Communicating Effectively with Customers
- Controlling Conflict, Stress, and Time in a Customer Service Environment
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Embracing a Customer-obsessed Mentality
- Facing Confrontation in Customer Service
- Interacting with Customers
- Leading a Customer-centric Culture
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Providing Telephone Customer Service
- Rapport Building in Customer Service
Certificate Opportunities
- Become a Customer Service Manager
- Build Your Skills in Customer Service
- Building Rapport with Customers
- Creating a Positive Customer Experience
- Creating Positive Conversations with Challenging Customers
- Customer Experience: Journey Mapping
- Customer Service Foundations
- Customer Service Leadership
- Customer Service Mastery: Delight Every Customer
- Customer Service in the Field
- Customer Service Strategy
- Customer Service: Call Control Strategies
- Customer Service: Creating Customer Value
- Customer Service: Handling Abusive Customers
- Customer Service: Managing Customer Expectations
- Customer Service: Managing Customer Feedback
- Customer Service: Motivating Your Team
- Customer Service: Problem Solving and Troubleshooting
- Customer Service: Serving Customers Through Chat and Text
- Customer Service: Serving Internal Customers
- Customer Service: Working in a Customer Contact Center
- De-Escalating Conversations for Customer Service
- Delivering Bad News to a Customer
- Develop Your Customer Service Skills
- Developing a Service Mindset
- Empathy for Customer Service Professionals
- Innovative Customer Service Techniques
- Listening to Customers
- Managing a Customer Service Team
- Phone-Based Customer Service
- Quality Standards in Customer Service
- Service Metrics for Customer Service
- Working with Upset Customers
- Writing Customer Service Emails